LAMDA Lessons - Terms and Conditions

Payment

Payment will be due by the date stated in the email sent at the end of each block.  Failure to make payment before this date will result in the space your student holds being offered to the waiting list.  Students will not be able to access their lesson without prior payment.

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Payment is made for the full block of 5 lessons at the start of the new block, or pro-rata if joining us part way through a block.  No refund or reschedule is available for missed lessons within the group classes.

Absence/
Lateness

If there are no students within the virtual zoom room, 10 minutes after the start time of a class, we reserve the right to finish the lesson at this point.  The only exception to this is if we have been advised prior to the start time of the lesson that any expected students are running late.  There is no refund or reschedule available if a lesson is missed to due to lateness.

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The group classes are set up on the basis of 4 students attending each class (approx 15 mins individual teaching time per student).  If less than 4 students attend a class we reserve the right to finish the lesson earlier than the one hour scheduled time.  For example if only 2 out of 4 students attend the scheduled 1 hour lesson, we may end the lesson after 30 minutes of teaching.

Refunds 

Once a block of group lessons has been paid for, we do not offer refunds.  The only exception to this is if it is able to be proved catagorically that the lesson content was not as described.  If you feel the lesson is not as described, and wish to request a refund, you must detail your reasons for this in writing here for our review and investigation.  Please note this does not guarantee you a refund, we will respond within 14 working days to your refund request with the outcome of our investigation.  Any refund agreed may be subject to an administrative fee of £15.

If you are unsure whether the classes are right for you, please take the time to book in a call with us to discuss, and to assess class suitability for your student.  The assesment of student suitability for group classes lies with the customer.

Cancellation

On the very rare occasion that we may need to cancel a session due to teacher illness or emergency, if a reschedule isn't possible, then a class credit or refund will be offered for that specific class (not the full block).